Empirical Study Impact of Emotional Intelligence on Organizational Development Some Selected Public Service Organizations in Dire Dawa, Ethiopia

Abstract

This research article focuses on the influence of emotional intelligence on organizational development. It also considers the relationship between age, gender, educational qualification and experience of employees and the EI factors. The EI factors such as empathy, self-awareness, self-regulation, social skills and motivation and OD techniques like sensitivity training, process consultation, team building, organization process building, HRM and strategic interventions are considered for the purpose of the study.  In this research paper, the relationship between EI factors and OD interventional strategies is analyzed in detail by using multiple correlation and factor analysis. Based on the research analysis, appropriate strategies are suggested for improving the emotional intelligence of the work force.

Keywords: Emotional Intelligence, Empathy, Organizational Development, Process Consultation, Sensitivity Training and Team Building.

DOI: 10.7176/PPAR/10-9-04

Publication date:September 30^th 2020