E-Government Implementation in the Investment and Integrated One-Stop Services Agency, Kupang City

Abstract

This research aimed to; (1) know how to implement e-government at the Investment and Integrated One-Stop Services Agency of Kupang City; (2) determine the factors that can overcome the implementation of e-government at the Investment and Integrated One-Stop Services Agency of Kupang City. The research method used was qualitative with an inductive approach, and the type of research used was intrinsic research. The focus of this research was budgetary participation as seen from: (1) Preparation Stage (2) Maturation Stage. (3) Consolidation Stage (4) Utilization Stage. This research was conducted at the Investment and Integrated One-Stop Services Agency, Kupang City. Data collection techniques used in this research were interview techniques, observation and documentation. The informants in this research were determined by using purposive sampling technique. The data analysis used in this research was the data analysis proposed by Miles and Huberman (2007). To check the validity of findings/conclusions, the researchers used triangulation techniques.The results showed that; (1) The preparation stage in supporting e-government at DPMPTSP (the Investment and Integrated One-Stop Services Agency) has not yet fully run well, this was due to the many problems faced such as the lack of human resources, server errors and so on. (2) In maturation stage, development and implementation of e-government at the DPMPTSP of Kupang City has reached the maturation stage, but at this stage there were still problems where the existing servers always experienced errors. In addition, the internet bandwidth also had insufficient capacity. (3) In consolidation stage, the DPMPTSP did not yet have a website or application that allowed the community to complete government affairs quickly and effectively. (4) DPMPTSP of Kupang City had not taken the utilization stages related to Government to Government, Government to Business, Government to Citizens/consumers services due to various obstacles faced, inadequate infrastructure and unskilled human resources and so on.

Keywords: Services, E-Government, Administration, Reform

DOI: 10.7176/PPAR/10-10-01

Publication date:October 31^st 2020