Examining the Innovation Drive for Revenue Collection Purposes: The Case of Zambia Law Development Commission

Abstract

The public sector plays a very significant role in modern economies. As in the business sector, innovation can be a major source of productivity growth, cost savings, and improvements in service quality; benefits which then also positively affect businesses and citizens who rely on an efficient and effective public sector. The purpose of this research was to examine the innovation drive at ZLDC for revenue increase purposes. The study employed a Census based design. data was collected quantitatively and qualitatively. The sample size of the study was 33: (4) mangers, (4) directors and (25) other staff.  covering all the workers at ZLDC. Questionnaires and interview guides were used as instruments for data collection. The quantitative data was analyzed using SPSS 22.0 statistical package while the qualitative data was analyzed thematically. The findings were that the staff at ZLDC had the will power to innovate, that the ZLDC staff do not see themselves developing new products, goods and services, they do not consider exploiting new markets for the existing product, goods and services as well as promoting existing products, goods and services. In conclusion, for innovation to take its course, the commission ought to consider product and product performance innovation and marketing / sales – new channel innovation.

Keywords: Innovation, revenue, collection

DOI: 10.7176/PPAR/12-6-04

Publication date:August 31^st 2022