Implementation Strategy of Internal Quality Assurance System (SPMI) at Tanjungpura University Pontianak

Abstract

The Internal Quality Assurance System (SPMI) is a vital aspect of higher education management, serving as the foundation for educational institutions to ensure service quality and educational excellence. This research aims to identify the challenges in implementing the SPMI policy at Tanjungpura University. It analyzes communication strategies, resources, disposition, and organizational structure that can enhance the success of SPMI implementation in building a quality culture in the university. The study uses a descriptive approach with qualitative analysis, focusing on George C. Edward III's Implementation Model. This model emphasizes that policy implementation success is influenced by various factors, including communication, resources, disposition, and bureaucratic structure. The main findings indicate a limited understanding of the SPMI policy among faculty, department, and program officials. Additionally, there is a lack of inclusive active participation from faculty members and educational staff. The study recommends an increase in the number of Internal Quality Audit (AMI) auditors. The research also highlights progressive efforts and sustained commitment to improving university quality through the legitimacy of the Institute for Learning Development and Quality Assurance (LPPPM) and the Institute for Research and Community Service (LPPM) at Tanjungpura University. Recommendations ensure the involvement of all faculty members and educational staff in SPMI policy socialization, increase the number of AMI auditors, and implement more effective follow-ups on AMI results.

Keywords: Strategy, Implementation, Sistem Penjaminan Mutu Internal (SPMI), Tanjungpura University.

DOI: 10.7176/PPAR/14-1-02

Publication date: January 31^st 2024