Filling the Gap of Financial Banking Exclusion: The Case of Mobile Banking in Zimbabwe.

Abstract

This study investigated use of mobile banking in Zimbabwe. It established that mobile banking has thepotential for rapid financial inclusion of the vulnerable group. It established that the majority of people inZimbabwe use Ecocash as modern banking facility. It was also established that the educated, the group aged 18to 40 and those who reside in low density areas are the frequent users of Ecocash. There is potential for mobilebanking to become the best banking services which is more convenient than the traditional banks. The studyrecommends that traditional banks adopt mobile banking and related innovative financial services for them tosurvive the fast changing and highly competitive financial services environment. It further recommends that thegovernment of Zimbabwe and other policy makers promote the expansion of mobile banking and providefavourable licensing terms to attract more players, as the facility has the potential of addressing liquidity crunchand boost the economy.KEYWORDS: financial banking exclusion, inclusion, mobile banking, traditional banking.