Effects of Information Technology on Organisational Performance in Nigerian Banking Industries

Abstract

Nigerian banks have benefited from global technology innovation. Introduction of Information and Communication Technologies (ICT) have affected employee performance and customers’ responses .This thesis examined customer’s and employee’s responses to technology innovation, and their effects on the performance of the Nigerian banks.  Fifteen (20) major banks were selected for the research. Two null hypotheses based on sets of questionnaires distributed to selected banks’ employees and customers were formulated to test whether there is no significant relationship between technology innovation and customer’s satisfaction; and between technological innovation and Nigerian banks employee’s performance. Four hundred and fifty ( 450) questionnaires were distributed to customers to test the first hypothesis out of which 400 were collected which is 88.88% of the distributed questionnaires, Chi square   was used to test the hypothesis . Findings revealed that technological innovation influenced banks employee’s performance, customer’s satisfaction and improvement in banks profitability. The study recommends effective management of technological innovation for improved employees performance, customer’s satisfaction, sustainable profit, increased return on investment, returns on equity, and to promote competitiveness in the Nigerian banking industry.