Evaluation of Leadership Training Program Using Kirkpatrick Model Case Study in Telkom Corporate University

Abstract

This study aims to examine the evaluation of the leadership training program conducted by TCU. The training program is namely the Great People Managerial Program (GPMP) where the program is designed for managerial positions of employees in terms of developing leadership competencies for the position when the program is run. The evaluation carried out by the Leadership Academy department for the GPMP training program was only to assess the learning impact based on the results of the pre-test and post-test. However, they have not carried out further evaluations, regarding the performance of participants who have completed GPMP training, such as improving employee performance toward changes in individual behavior. The findings obtained from this research are derived from questions adapted from opm.gov (U.S. Personnel Management Office). Utilizing primary data based on Kirkpatrick’s level 3, it reveals the answers to their behavior changes after participating in the GPMP training. Then, the researcher is also used 360-degree evaluation feedback in the form of a questionnaire distributed to supervisors, co-workers, and also subordinates from participants who were evaluated by the researchers. Finally, evaluation of individual behavior after training is considered as Good and must be implemented. Yet, there are still many improvements that need to be conducted, for further improvement in individual behavior obtained from 360-feedback evaluation.

Keywords: Telkom, Corporate University, Leadership Training Program, Evaluation, Kirkpatrick, 360-degree evaluation

DOI: 10.7176/RJFA/10-4-14