Workplace Incivility a Hurdle in TQM Practices Implementation in Higher Education Institutes of Balochistan

Abstract

The basic purpose of the study was to explore the influence of workplace incivility on the total quality management practices implementation in higher education institutes of balochistan. The data was collected through questionnaire and the sample size of the study was 381. The reliability and validity of the questionnaire was checked through cron bach alpha and factor analysis. Correlation and regression analysis was used to determine the influence of workplace incivility on TQM practices implementation in universities. The workplace incivility was found to have a negative significant association and influence on the TQM practices implementation in the higher education institutes. The current study has a great contribution in the academic and organizational behaviour literature literature as it investigated the impact of workplace incivility on the TQM practices implementation  for the first time and secondly it analyzed the relation among the study variables in the context of Higher education institutes of Balcohistan. The present study has a substantial significance for higher authorities of Universites of Balcohsitan as it revealed the negative impact of incivility on the TQM practices implementation and motivate the higher authorities to take serious steps for the curtailment of workplace incivility as the TQM practices implementation have a direct impact on the performance of the employees and organization as whole.and  will motivate them to take serious steps in making policies for establishing positive and healthy work environment.

Keywords:Workplace incivility, TQM (Total quality management) practices, and Higher education institutes of Balochistan.