Relationship between Satisfaction, Attitude and Performance: A Case Study of MCB Bank Ltd.

Abstract

The objective of this research study was to investigate whether satisfaction and attitude affect the performance of employees at work. At least 20 branches of MCB Bank Multan city were selected for collection of data and a survey method was used and data was collected through a formal questionnaire. The questionnaire was distributed among 120 employees of the selected branches of MCB Bank. SPSS software was used to analyze the data and draw quantitative results, and correlation technique was used to measure strength of relationship between variables. Our results show strong and positive correlation between satisfaction and attitude and performance of employees. Positive attitude at work shows satisfaction and other factors such as pay, promotion, coworker’s behavior, supervisors conduct, financial rewards, work load and good environment also affect the performance of employees.

Keywords: Satisfaction, attitude, performance of employees, work load.