Factors Affecting Readiness for Business Process Reengineering-Developing and Proposing a Conceptual Model

Abstract

In this paper researcher made an effort to suggest an approach to minimize risk of implementing Business Process Reengineering (BPR) initiatives by identifying certain factors crucial towards creating readiness for BPR. Lack of readiness is main factor behind high rate of BPR failures. Extensive literature review and interviews from the panel of experts provided sufficient background information. Leadership style, Information technology (IT), Top management commitment and collaborative working figured out as critical factors towards creating readiness. Regular leadership actions consistent with organizational environment, collaborative working, Information Technology and Top management commitment could promote coherence in organizational members' readiness perceptions. Assessing BPR readiness can address strong points, weak points and risks, and hence the ranking/level of readiness in the organization.

Keywords: Business process reengineering, Business process readiness, Critical success factors, Organizational change.