Health and safety as an antecedent to service delivery in public institutions: a case of County Government of Trans-Nzoia Kenya

Abstract

Occupational safety and health training remains a fundamental element in the workplace. Citizen’s complaints of poor service delivery in government offices has been underscored and highlighted in the media on several occasions in Kenya. The density of these complaints has raised a lot of concern till the Kenyan government has moved to counties as a form of devolution for example the 2002 Constitutional Referendum which in part called for an overhaul of the civil service structure through various civil service Reform Programmes and major reshuffles. This paper therefore highlights the effects of health and safety on service delivery within Civil Servants in public offices in Trans-Zoia Kenya due to the inguaration of the new constitution in 2010: The study therefore adopted an explanatory research design giving a case of Trans-Zoia county public office. Stratified random sampling techniques were used to select 350 employees of Trans-Zoia county public offices. Data was collected through the use of questionnaires which were analyzed using both descriptive and regression analysis. Descriptive findings revealed that there was a low level of safety and health on service delivery for the employees of Trans-Zoia County. Further analysis indicated that safety and health had significant effect on Service delivery, thus the need for this study to address health and safety issues.

Keywords: Safety and Health and Service Delivery.