Effect of Emotional Intelligence on Employee’s Job Satisfaction: A Case of Private Bank in Karachi

Abstract

The banking sector is considered as the backbone of every economy and when it comes to underdeveloped countries its role and importance increases. The sector works in a distressing environment where stability is a question mark. The banking sector of Pakistan reflects the same image and is trying to gallop towards a better position. In this whole scenario, there are many areas which have been focused on and discussed but this study indicates and highlights the nervous system of banking sector which are employees and their job satisfaction level through emotional intelligence. The Goleman model has been used and it is compared in contrast to its effect on job satisfaction. The theme behind this research is to find out the effect of emotional intelligence on employee’s job satisfaction, either its effects in a positive or negative manner. A quantitative survey is conducted with the help of a questionnaire in which the selected population are the employees of Askari Bank, working in the demographic location of Karachi. For this purpose convenience sampling is done in two stages first of all random selection of branches is done. Secondly, all available employees are selected for the study. Sample size of 386 out of 400 is used to collect the data. The regression model is applied to test the variables. The results of this study prove that all the constructs of emotional intelligence act as a catalyst on every aspect on job satisfaction in a positive manner. This study suggests that by emphasizing on emotional intelligence, not only does it impacts the job satisfaction but also contributes and boost the efficiency and effectiveness in their respective fields.

Keywords: Emotional intelligence, Self-awareness, Self-Regulation, Motivation, Empathy, Social skills and Job Satisfaction.