An Assessment of the Effects of Leadership on the Motivation of Employees towards the Achievement of Organizational Goals: A Case Study of the Hospitality Industry in the Bolgatanga Municipality

Abstract

The study sought to assess how leadership style affects the motivation of employees and the achievement of organisational goals in the hospitality industry in the Bolgatanga Municipality. Specifically the research explored various leadership styles in the industry, examined related problems associated with these styles and possible solutions in addressing these problems.Posited on a triangulation of positivistic and phenomenological philosophies, the study was exploratory and descriptive by nature. Using a blend of case study and survey methods, the researchers employed questionnaires and interviews as the data collection techniques. SPSS/Excel was used to analyse the data.The study found out that the prevailing leadership style in the hospitality industry in the Bolgatanga Municipality is the democratic style. However, the findings seem to be at variance with the results of similar studies that were carried out in the hospitality sector elsewhere. Also, the study found out that majority of the employees referred the democratic style of leadership rather than the autocratic and laissez faire styles of leadership. The respondents asserted that they were more motivated to perform better with the democratic style of leadership than the autocratic and laissez faire leadership styles. Since the democratic style of leadership was found acceptable by the employees in the hospitality industry in the Bolgatanga Municipality, the researchers concluded that in order for the Ghana Tourists’ Board to improve the performance of the industry it should encourage operators in the Municipality to adopt the democratic leadership style.