Flexible scheduling, retirement plans and service delivery among civil servants in Kenya: a case of Nandi south

Abstract

The density of the Citizen’s complaints of poor service in government ministries has been underscored and highlighted in the media such complaints was reflected during the year 2002 Constitutional Referendum in Kenya which in part called for an overhaul of the civil service structure through various Civil Service Reform Programmes and major reshuffle (inter-ministerial transfers). This paper highlighted effects of Staff welfare in service delivery within Civil Service offices in Kenya: A case of Nandi south. Stratified random sampling techniques were used to select 350 employees of Nandi south. Data collected through the use of questionnaires was analyzed using both descriptive and regression statistics. Descriptive findings revealed that there was low level of retirement plan services to the employees of Nandi south. Nevertheless, high levels of Flexible Scheduling services among employees were observed an indicator that retirement plans in the Workplace had significant effect on Service Delivery.

Keywords: Services Delivery, Workplace, Retirement Plans and Flexible Scheduling