Work Intensification & Emotional Labour among University Lecturers

Jawwad Hassan Jaskani


This report is desired to improve the understanding of the ‘emotional labour’ conducted by instructors in the universities, in order to recognize more clearly the capabilities required to perform such labor and the control techniques which can assist the instructors in their performance. The emotional labor includes the display of organizationally preferred feelings. It is generally recognized that there can be either good or bad consequences for those performing this labor, based on how it is conducted. One of the adverse consequences of such labor is ‘burnout’, a problem of psychological fatigue and perform life issue is noticed among individuals who do ‘social work’. This problem is of importance to supervisors, as it can lead to destruction in the service quality required and appears to promote job revenues, absenteeism and low spirits. Through a focus group and a sequence of discussions with professors in various departments of The Islamia University of Bahawalpur, the study exposed a lack of knowledge of the term ‘emotional labour’. It did show however, that experientially, the interviewees recognized very well the complications of feelings control in the course of their performance. Although the existence emotional labor was easily and commonly approved as being ‘part of the job’, the need to back up workers was also commonly recognized. The beneficial results of the efficiency of psychological labor were obvious. The instructors who were questioned showed up to truly enjoy perform and took pleasure in introducing their professional picture to their students. Teachers explain the value of being a ‘people person’ and using connections capabilities, such as hearing, and performing in the course of their performance. A number of the interviewees also outlined the psychological fatigue experienced at the end of a day of ‘performing’ emotional labor. The instructors used a variety of techniques to deal with the complications provided by the efficiency of such labor. These techniques included emotion-focused techniques, such as distancing and ventilation, and problem-focused techniques such as learning new capabilities or procedures. Support from co-workers was recognized as important and assisted the use of other dealing techniques, such as reducing ego participation. The value of managing assistance was also commonly mentioned. The complications coming up when assistance from supervisors and co-workers was less than sufficient were also mentioned.From the conversations with supervisors about the selection of workers, it became obvious that greater focus was placed on the social capabilities and the character (the ‘right’ personality) of potential workers, rather than their technical capabilities. Having the ‘right’ character (however that was described in each business context), was often the basis on which supervisors made choices about the supply of further coaching opportunities. There was a significant presence of emotional labour in the teachers, as they have to deal with different kind of students and handle them. Hence the university must ensure the coaching of the instructors to achieve good educational outcomes.This research is an attempt to increase the current level of knowledge of the current literary works on emotional labor. With regards to its theoretical participation, first, this research plays a role in the body of literary works on emotional labor by discovering how individual features affect the way companies perform emotional labor. Specifically, this research examines the procedure of what pushes individuals to take part in a certain type of performing technique when getting students. Second, this research provides a better knowing of the emotional labor of workers in the school. With regards to its practical participation, the outcomes of this research could be helpful in determining the types of people who can enjoy and withstand performing emotional labor. This information is useful to the colleges in conditions of improving worker selection and training strategies. In addition, as this research also looks into how work life conflict and burnout help relieve the potential adverse repercussions of emotional labor, instructors can get benefit from the research outcomes by knowing what they can do to eliminate side effects of emotional labor.

Full Text: PDF
Download the IISTE publication guideline!

To list your conference here. Please contact the administrator of this platform.

Paper submission email:

ISSN (Paper)2222-1905 ISSN (Online)2222-2839

Please add our address "" into your email contact list.

This journal follows ISO 9001 management standard and licensed under a Creative Commons Attribution 3.0 License.

Copyright ©