Performance Management at National Savings Bank

Mazhar Iqbal


This research identify those methods are used to measure performances in public sector organization in Pakistan. The results and consequences of the method and recommendations to improve the procedures. This research covers all those areas that why public sector organizations still using old methods and what are the results and how such methods can be improved. Moreover it also discuss those hurdles that organization facing to make changes and reforms in new systems. There is qualitative methodology adopted for data collection. Interviews were conducted by the employees of public sector organization for developing case study in order to identify measurement practices in organization and various issues arising. Results shows that organization is still facing old methods and techniques for measuring performances. There is a need to redirect concerned persons for implementing advanced methods for better results and ensure accuracy. The research may also provide guidance for future studies. It explains the real business scenario for public sector organizations in developing countries like Pakistan. This study may also helpful to reduce gap between strategies and the results of performance evaluation methods.

Keywords: National savings bank, Public sector bank, Old methods, Pakistan, Performance appraisal

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