Emotional Labor – An Empirical Analysis of the Correlations of Its Variables

Abstract

The study is aimed at establishing suitable correlations amongst the variables of Emotional Labor. The study is fundamental and was conducted as a prelude to a major research work by considering a sample of 50 employees working in the services sector. The study reveals that there exists a positive and a strong correlation between the variables of Carry Home – Anger& Excitement; Emotional Variety – Emotional Suppression and Emotional Privacy – Positive Emotions. These variables act as the sub-variables of the major variable “Emotional Labor” and have the ability to create a greater impact on the psychological processes experienced by the employees in their respective workplaces.

Keywords: Emotional Labor, Emotional Variety, Emotional Suppression, Emotional Privacy