Investigating the Condition of Human Resources Empowerment (Case Study: An Iranian Service Provider Organization)

Abstract

The purpose of this study was to study situation of human resources empowerment in an Iranian service provider organization. Research method was a mixed one (the descriptive type). The population of the study included all the managers and the employees in 2011 totaled 1329 which 220 of the employees and the directors of the organization were selected using stratified random sampling to determine the required sample for the questionnaire. For the interview with the top executives interviewed according to their department and work experience (5 to 30 years); furthermore, in the case of documents, all of the available documents in the organization studied. For the data collection, questionnaire, interview and analysis of documents were applied. The questionnaire was designed by the researcher. Its validity was evaluated by factor analysis as 0.904 and its reliability by Cranach’s Alpha at 0.946 in this study. The interview was Semi-Structured type that its questions were set based on theories of human resources empowerment. Moreover, documents available were studied through content analysis. The main findings of research were as following: 1- There was a gap between the current and desired empowering of human resources in the organization in question. In other words, human resources empowering was lower than average. 2- Performed practical actions about human resources empowerment in the Organization in question has focused more on training and motivational issues.

Keywords: empowerment, human resources, an Iranian service provider organization