Factors Affecting Strategic Change Management and the Performance of Commercial Banks in Kenya: A Case Study of Kenya Commercial Bank in Nairobi Region

Abstract

The main objective of this study is to establish the strategic change management among commercial banks in Kenya: a case of KCB Bank Limited, with the specific objectives being to: analyze the effect of organization culture on strategic change management at KCB Bank Limited; determine the effect organization structure on strategic change management at KCB Bank Limited; investigate the effect of leadership on strategic change management at KCB Bank Limited and to establish the effect of environment on strategic change management at KCB Bank Limited. The target population for this research study will consist of top management staff, middle management and lower management staff KCB Bank Limited. The culture of an organization is strongly linked to its management style and processes. The organization's structure and that organization structure is of both strategic and operational advantage in change management, flexibility had further been emphasized as essential in dealing with many uncertainties in the environment.  Leadership especially top management is probably the most critical element in a major organizational change effort in whichever context. Organizations must continuously engage in strategic renewal, Strategic change management is a set of processes that is employed to ensure that significant changes are implemented in an orderly, controlled and systematic fashion to effect organizational change.

Key Words: Strategy, Change Management, Culture, Leadership and Structure