Role of the Human Resources Management Activities and Their Impact on Total Quality Management Requirements from the Perspective of Employees at Aramex Company in Jordan: A Case Study

Abstract

The study aims to identify the role of the human resources management activities and their impact on total quality management requirements from the perspective of workers in the Aramex Company, and the importance of this study make use of the results is to identify and clear vision about the impact of the human resources management activities on total quality management. The researcher has been developed especially a questionnaire to this study in order to collect the information and to test the study hypotheses, and the study sample consisted of (280) workers in Aramex Company, The study found the following findings: that there is a statistically significant impact for the activities of the human resources management on application of the total quality management requirements from the perspective of employees in the Aramex Company, based on what brought him this study provided a set of recommendations including: work to find specializing side Aramex Company concerned in the dissemination a culture of the quality and the provision of the financial allocations to them.

Keywords: Human resources management, Total quality management, Aramex Company, Jordan.