Impact of Conflict Management on Employees Performance: A Study of Nigerian Breweries Plc, Iganmu, Lagos State, Nigeria

Abstract

Most conflict in Nigerian Breweries Plc Iganmu Lagos plant, arises from the company not fulfilling its collective agreement with its employees and usually persist due to the approach in managing the conflict, resulting in employees embarking on industrial action which usually leads to employees low morale, decrease in productivity, absenteeism, increase in defective products due to lowered employees commitment to work. The study examined the impact of conflict management on employees performance of Nigerian Breweries Plc Iganmu, Lagos state. The following hypotheses were formulated, they are: there is no significant relationship between conflict management and employees’ morale in Nigerian breweries Plc and there is no significant relationship between conflict management and employees’ productivity in Nigerian breweries Plc. The survey research design was used in the study. Data was collected from primary source with the use of questionnaire. The duration of study was between 2005 to 2014, ordinary Least Square was adopted and findings revealed that there is a significant relationship between conflict management and employees performance in Nigerian Breweries Plc. The study recommends that the management of Nigerian Breweries Plc should improve in the area of conflict management approaches (bargaining, compromise and forcing) since it improves employees performance.

Keywords: conflict management, employees morale, forcing, compromise, bargaining