The Impact of Leadership Styles on Improving Institutional Performance in the Jordanian Commercial Banks from the Perspective of Middle Management Staff

Abstract

The purpose of this study is to identify the impact ofof leadership styles on institutional performance of the commercial banks working in the south of Jordan from the perspective of middle management staff.The studypopulation consisted of (13) banks distributed in thejordanian southern governorates (Karak,Tafila, Maan, and Aqaba) and the number of their branches was (51). The study sample was (260) manager from the middle levelsand working in the targeted banks.To achieve the objectives of the study a questionnaire was developed to collect the required data from the study sample. A statistical package of social sciences (SPSS) was used to analyze the data collected by the questionnaire and to test the study hypothesis. depending on the averages and other statistics .Empirical results found that thedemocratic, autocratic, and situational style as a dimensions of leadership styles has a positive impact on institutional performance and the democratic style has the highest impact while the autocratic style has the lowest style. In addition the results found that the dominant leadership style in the target bankswas a democratic leadership style and this attributed to the focus of target banks on providing a training needsto its employees in order to improve their performance and achieve the goals in effective and efficient way. Based on these empirical results the study recommending that the banks should focus largely on thedemocratic leadership style and increase the a awareness of their employees in the different leadership styles through providing a training programs related to the subject of leadership in order to build their skills and enhance their knowledge.Finally the study recommend to conduct more future research and studies on the subject of leadership styles and institutional performance in the different industries, because the current study and its results limited to the Jordanian banks.

Keywords:Leadership, Leadership Styles, Insitutional Performance, Jordan Banks.