The Impact of the Internal Work Environment on the Degree of Job Burnout: An Empirical Study - Civil Status and Passports Department

Abstract

This study aim to explore the impact of the internal work environment (participation in decision-making, social relations, work pressure, incentives) on the degree of job burnout dimensions (emotional exhaustion, depersonalization, and personal accomplishment).

The study targeted administrative staff in all senior and middle and lower levels of Civil Status and Passports Department- Amman. The study relied on the analytical, descriptive approach, using both of its parts: theoretical and field. For the purposes of this study, (200) questionnaires consisted of (49) items were distributed, (183) of which were valid for analysis so were analyzed, the study showed a number of results including:

- The respondents' perceptions about the importance of the internal working environment were on an average level, as well as their perceptions about the degree of job combustion which were on an average level also

- The study showed that there is a significant effect of the four dimensions of  internal work environment on the degree of Job Burnout in the Civil Status and Passports Department, where the dimension of (work pressure) is the most influential.

The study recommended the need to pay attention to workers and the creation of a strong social relationships environment, filled with both types of incentives. It recommended also the need to create suitable atmosphere to reduce work pressure so as to prevent the occurrence of Job Burnout.

Keywords: internal work environment, job burnout, Civil Status and Passport Department.