The Impact of collaborative Knowledge and Organizational Memory on the Quality of the Managerial Decisions in the Libraries of Jordanian Public Universities

Abstract

This study aimed to discuss the importance of the collaborative knowledge and organizational knowledge and their ability to maintain the performance of the library that is based on the experience, knowledge and making strategic decisions. In addition to specifying the required knowledge sharing, applying and evaluating it in order that the library obtain a permanent competitive advantage, through its contribution to enable the library to adopt further innovations represented in new goods and services. The process of collaborative knowledge is considered the tool of the library for intellectual capital investment, by making access to knowledge generated for other people in need easy and possible. The quality of managerial decisions depends on the concentration on adopting correct and appropriate choices, generated through making knowledge and developing networks linking employees to share knowledge.

The study has focused on the discussion of the impact of collaborative knowledge and organizational memory on the quality of the decisions taken at the university libraries, and by identifying the impact libraries could identify strengths and weaknesses in sharing knowledge between employees engaged in the library. So trying to enhance the strengths and developing it to increase the efficiency of employees and achieving competitive advantage.

The researcher has adopted the descriptive analytical approach in data collection, analysis and reaching to the results. Based on the results of the study it has been recommended that the departments and decision-makers in university libraries in Jordan should identify impediments to the process of applying the active participation of knowledge, and work to reduce them in order to achieve its goals and enhance its competitive position.

Keywords: collaborative Knowledge, Memory, Quality, Managerial Decisions, Libraries, Universities,