Assessment of Challenges of Implementing Civil Service Reforms: BPR and BSC in Focus, in Arsi Zone, At Asella, Ethiopia

Abstract

The study was conducted on challenges of implementing Civil Service Reforms: BPR and BSC in focus, in Arsi Zone, at Asella. The researcher employed mixed type of research to achieve intended objective of study. The researcher used multi-stage sampling technique to select required sample. The data was gathered through questionnaires and collected data were summarized and analyzed using frequency, percentage and presented by using table. In addition, Chi-square test used to see significance of collected data. The finding of study shows misunderstanding of reforms concept, lack of adequate training which equip employees with new process, hiring inexperience consultants, lack of competent and skilled workers, poor communication and lack of top commitment were identified as major challenges reforms implementation. In addition to above, the study put the following pitfalls: failing to provide clear information on objective of reforms, lack of clear performance management criteria and lack of reward for outstanding performer. To achieve purpose of reforms implementation the offices should check from different challenges.

Keywords: Balanced scorecard, Business Process Reengineering, Prospects, Challenges, Implementation