Impediments of Total Quality Management Application at Higher Education Institutions

Abstract

The study aimed to identify the impact of total quality management(TQM) application obstacles on total quality management level application at Jordanian private universities through the identification of  trends in the study sample of constraints of total quality management application, and the level of total quality management application. To achieve the objectives of the study, the researcher developed a questionnaire for the detection of Obstacles of total quality management application (top management obstacles, human resources obstacles, financial resources obstacles, educational technology obstacles, relation with society obstacles, and organizational culture obstacles ) and the level of total quality management. The study sample consisted of  (234 ) academic deans and department chairs at Jordanian private universities.  The sample was selected randomly, and in light of this, data was collected and analyzed using the statistical package for social sciences (SPSS).   The most important findings and conclusions of the research are:

1-       The arithmetic mean of  the estimates of academic deans and department chairs at Jordanian private universities towards the obstacles of total quality management application were high.

2-       The arithmetic mean of  the estimates of academic deans and department chairs at Jordanian private universities towards total quality management application were moderate.

3-       The organizational culture obstacles were ranked first in the impact on the level of total quality management application, it interpreted (36%) of the variance in the level of total quality management application.

Keywords: Total Quality Management Obstacles , Total Quality Management Application,  Jordanian Private Universities.