Impact of Supervisory Communication Skills on Employee Job Satisfaction: A Case Study on KIA Motors

Abstract

Communication within an organization plays a very crucial role in motivating the employees in order to achieve their personal as we well as company goals. Hence communication skills are very important especially between the supervisors and the team members in order to improve their job performance and also for the organization success.  This study was conducted to show the impact of effective supervisory communication skills on employee satisfaction in an automobile company named KIA MOTORS in Dubai. A survey was conducted with 20 employees working full-time with the company and four interviews were made face to face which included both supervisors and subordinates. The survey indicated that verbal and written responses given by the supervisors created a much more positive impact on employee job satisfaction compared to immediate responses such as emails, messages etc. The results indicated that supervisors’ communication skills had a positive correlation with job satisfaction. Supervisory Communication Skills also include feedback clarity and also interpersonal communication skills. Specifically, overall 66.67 % of the employees who took part in the survey agreed that supervisory communication contributed to their job satisfaction. However this study is subject to limitations in terms of the size of data collected (number of employees) and unit of analysis (only one company).Hence we cannot generalize our findings to other industries but a similar study done with larger number of employees from different companies will provide a better picture regarding the impact of supervisory communication on job satisfaction and will help us perhaps reduce the barriers of effective communication if any.

Keywords: motivation, job satisfaction, communication, supervisory communication method, communication skill, workplace communication