Analysis of Challenges to Total Quality Management Implementation in FGEIs (C/G) in Pakistan

Abstract

The study was designed to evaluate the existing status of Total Quality Management (TQM) and to investigate the obstacles to implementation of TQM in Federal Government Educational Institutions (Cantonments/Garrisons) in Pakistan. Survey research design was adopted and data was collected from the sample subjects through a structured questionnaire. Statistical analysis was carried out in SPSS version 20. Factor analysis and regression analysis were carried out to analyze the obstacles to TQM implementation and their relationship with the potential undesirable outcomes from failed TQM. It was revealed that the most significant obstacle to TQM implementation in FGEIs (C/G) is “not linking the promotion and increments in pay with the achievement of quality goals” followed by “time constraints” and “insufficient resources to implement TQM”. The results provided an opportunity to the respective authorities to focus on the weak areas that need attention and to develop plans to overcome these obstacles.

Keywords: Total Quality Management, TQM, Challenges, FGEIs (C/G)