An Evaluation of ASYCUDA Worldwide Customs Information System Success in Jordan

Abstract

This research aims to develop a conceptual information success model which investigates the success of ASYCUDA information system in customs sector at the individual level in Jordan. The theoretical framework is based on DeLone and McLean (2003) IS success model which is widely used in the information system research. The relationships of DeLone and McLean model were tested; net benefit construct was replaced by perceived usefulness. Training construct was added to the model. In addition, three new relationships between quality constructs (System Quality, Information Quality, and Service Quality) and perceived usefulness were added to the model. The proposed model contains seven variables (System Quality, Information Quality, Service Quality, Training, System Use, Users’ Satisfaction and Perceived Usefulness) that measure the success of ASYCUDA system in providing the desired benefits at the individual level. The quantitative research was used and questionnaire was distributed to Four Jordanian governmental organizations (Jordan Customs, Ministry of Agriculture, Jordan Standards and Metrology Organization, and the Food and Drug Administration) that have used the ASYCUDA system. 257 questionnaires were collected from the four organizations and statistically analyzed to test the developed hypotheses. Seven hypotheses were developed, and all hypotheses were supported. Findings from the analysis showed significantly six predictors; system quality, information quality, service quality, system use, user satisfaction and training are the predictors to perceived usefulness. It was proven that the ASYCUDA system had been used successfully in Jordan.

Keywords: IS success, ASYCUDA, perceived usefulness, information quality, system quality, service quality, system use, user satisfaction, training.