Designing Model of Performance Measurement System of Small and Medium Scale Industry Employees in Ciamis Regency

Abstract

The purpose of this research is to design performance measurement system of small and medium scale industry (IKM) employee of woven bamboo handicrafts in Ciamis Regency. The method used is the Human Resources Scorecard that can describe the vision, mission and strategy into action human resources that can be measured its contribution.The design result shows that the performance measurement system consists of 32 key performance indicator (KPI) covering 9 KPI Financial, 8 KPI Customer, 9 KPI Internal Business Process and 6 KPI Learning and Growth which is divided into 3 categories, namely Strategy Objectives, Initiative and Activity Program. The category with the highest performance score is Strategy Objectives. Implementation result of IKM performance measurement system with scoring system using OMAX method shows that the value achieved by IKM employee is 5.16. This result can form the basis for IKM managers in determining the improvement plan.

Keywords: IKM woven bamboo, human resources scorecard, KPI