The Effect of Quality System of ISO 9000, The Strategic Role of Human Resources Management, Total Quality Management and Organization Culture to Organization Performance (Survey at ISO Standardized Puskesmas in Central Sulawesi)

Abstract

The purpose of this research is to know, to test and to analyze the direct effect of ISO 9000 quality system program, the strategic role of human resource management, total quality management to organizational culture and performance and indirect influence to organizational performance through organizational culture. The analytical method used is path analysis with AMOS IBM SPSS software, 22 version.Results and Discussion; the ISO 9000 quality system program has a significant effect on organizational culture of 44.5% with p-value 0,000 <α = 0.05. The strategic role of human resources management directly has an insignificant effect on organizational culture of 7.5% with p-value 0.186> α = 0.05. Total quality management directly affects organizational culture by 25.9% with p-value 0,000 <α = 0.05. Implementation of the ISO 9000 quality system program has a significant effect on organizational performance of 39.6% with p-value 0,000 <α = 0.05. The strategic role of human resources management directly has significant effect on organizational performance of 9.6% with p-value of 0.047 <α = 0.05. Total quality management directly affects the organizational performance of 11.7% with p-value 0,025 <α = 0.05. The organizational culture directly affects the organization's performance by 38.8% with p-value 0,000 <α = 0.05.The implementation of ISO 9000 quality system program indirectly effect the organizational performance significantly  through organizational culture of 17.3% with p-value 0.000 <α = 0.05. The strategic role of human resource management indirectly has no significant effect on organizational performance through organizational culture of 2.91% with p-value 0.191> α = 0.05. Total quality management indirectly affects organizational performance significantly through organizational culture of 10.0% with p-value 0,000 <α = 0.05.

Keywords: ISO, the strategic role of human resource management, TQM, organizational culture, and organizational performance.