Adeptness in Conflict Management of Expatriates deployed in Government, Semi-Government and Private Service Operations in the United Arab Emirates

Abstract

The purpose of this research investigation is to verbalize the conflict management of expatriates deployed in service operations in government, semi-government and private organizations in UAE, their maturity level, length of work experience, type of industry, location of workplace: Abu Dhabi, Ajman, Dubai, Fujairah, Um Al Quwain, Ras Al Khaimah, and Sharjah; and the length of business operation of the company.     The research design employed was descriptive- correlational, and generally quantitative, as this investigation used post-positivist claims for developing knowledge to test the hypotheses formulated. Data were collected from the group of expatriates who were working in different emirates in UAE, and were deployed in service operations.

A questionnaire -survey form was the data collection method utilized with subparts on indicators and respondents’ profiles and comprised of closed-ended questions gleaned from readings and other learning resources. The items were subjected to validity and reliability testing techniques, its validity index established, and the reliability index was generated using the Cronbach Alpha. The Statistical Package for Social Sciences (SPSS) based on the specific research objectives was used to analyze the data gathered.

Findings of the study showed that the conflict management skills of expats deployed in the service operations of government, semi-government and private organizations in UAE were High. Expatriates in service operations in the United Arab Emirates have the very high emotional maturity, high in communication skills, and creativity in problem-solving but only have Moderate skill in empathy.

Moreover, results showed that the conflict management skills of the expats are significantly influenced by their maturity level, length of work experience and length of service operations of the organizations where the expatriates were employed but the locations of the workplace where the expats were assigned to, do not significantly influence their conflict management skills as expressed in their communication skills, empathy, maturity and creative problem-solving skills. The purpose of this research investigation is to verbalize the conflict management of expatriates deployed in service operations in government, semi-government and private organizations in UAE, their maturity level, length of work experience, type of industry, location of work place, and the length of business operation of the company.

Keywords: Adeptness, Conflict Management, Communication Skills, Emotional Maturity, Empathy, Creative Problem Solving