The Effect of Workload, Work Stress and Organizational Climate on Turnover Intention with Work Satisfaction as an Intervening Variable (Study at PT BRI Life and Health Insurance of Malang)

Abstract

This study aims to determine the influence of workload, work stress, and organizational climate on turnover intention, the influence of workload, work stress and organizational climate on work satisfaction, the effect of workload on turnover intention, the influence of workload, work stress and organizational climate on turnover intention through job satisfaction. The population in this research is the employees of PT. BRI Life and Health Insurance of Malang. The number of samples taken in this study were 125 respondents. The data collection method that is used questionnaire. Path analysis method shows that workload, work pressure and organizational climate has direct effect on turnover intention and indirect effect on work satisfaction. The conclusion of this research is work load, work stress and organizational climate has direct effect on turnover intention of employee through job satisfaction. The recommendation that is given based on the result of the research is to make innovation system, and guidance for the employees, so that the employees will remain stay at the company.

Keywords: workload, work stress, organizational climate, turnover intention, work satisfaction, BRI life, Health Insurance.