Six Sigma and Its Impact on the Organizational Performance of Dubai Police

Abstract

The primary goal of this study is to examine empirically the impact of Six Sigma on the organizational performance of Dubai Police. To examine the hypothesized model of the study, the survey questionnaire research design was employed. The data was collected from head section officers in Dubai Police. The total number of questionnaires distributed was 338 out of which only 252 usable questionnaires were returned and ready for analysis. The study employed PLS-SEM and SPSS for primary data analysis to test the research model. The statistical results confirm that Six Sigma is an important continuous improvement tool that has a positive and significant impact on organizational performance of Dubai Police. This study is subject to several limitations. First, the scope of this study was limited to Dubai Police and the unit of analysis in this study was head section officers in Dubai Police who replaced the role of managers. It would be difficult therefore to generalize the results to other public organizations and even private companies. There is scarce empirical research on the effects of Six Sigma implementation on organizational performance within police agencies. The study contributes by empirically researching on the relationship between Six Sigma and organizational performance to facilitate more quality improvement in police agencies. It provides empirical evidence to confirm that Six Sigma deployed by an organization can have a positive impact on its organizational performance.

Keywords Six Sigma, Organizational Performance, Dubai Police