The Influence of Type a Behaviour and Locus of Control of Conflict Resolution Strategies Among SME Employees in Ondo State

Abstract

The ability of employees to resolve conflicts is as important as making profit for the organization. Conflict within and outside an organization takes an enormous toll in the growth, development and sustenance of the organization. The study examined the influence of Type A behaviour and locus of control on conflict resolution among employees in SME’s in Ondo State. The study made use of Pearson Product Moment Correction (PPMC) to measure the extent of relatedness of the predictor variables on conflict resolution among SME employees in Ondo State. A total of 210 SME employees participated in the study. Convenient sampling technique was used to select the participants. The result of the study show that Type A had a significant relationship with conflict resolution strategies [r (210) = .31; p > 0.05]. This implies that as Type A behaviour significantly predicted conflict resolution strategies.  Similarly, openness to experience had significant relationship with conflict resolution strategies [r (210) = .44; p < 0.05].based on the findings of the study, the result of the analysis revealed that An all-inclusive, effective and functional conflict resolution support system should be established by SME organizations to replace the existing system. Also, employees should be vested with reliable information through conferences, seminars, consultations and workshops on current conflict resolution practices systems as obtainable in developed societies.

Keywords: Type A behaviour, locus of control and conflict resolution strategies