Implementation of Small and Medium Industry Performance Measurement Model in Ciamis District

Abstract

The purpose of the study was to measure the performance of employees in the bamboo woven craft SMEs in Ciamis District by using a human resources scorecard model design. Research samples were 84 SMEs of bamboo woven crafts. the data used consists of primary and secondary data. This research was carried out using a combination of BSC, AHP, and OMAX methods with 32 indicators to measure the performance of employees of SMEs in Ciamis District. The results of the study show that the Human Resources Scorecard method is the right model to be applied in measuring the performance of SME employees. This model is quite simple so that it is easily applied by SMEs that manage their businesses traditionally and simply. The measurement of the performance of the employees of SMEs in bamboo woven crafts in Ciamis Regency by using the Human Resources Scorecard model of the results of the research design which includes financial, customer, internal business process, and learning and growth dimensions generally shows good categories as indicated by the measurement results of 76.30%.

Keywords: SMEs, Human Resources Scorecard