The Impact of Total Quality Management on the Organization Performance

Abstract

The main purpose of this study is to investigate the impact of Total Quality management (TQM) practices and strategies on organizational performance. Starting with understanding the meaning of TQM and knowing the components that support the overall performance of any organization reaching the end results of outcome. TQM is defined as a strategy that essentially aimed to create and deliver high quality products and services that cover all customers' demands and attain a high level of customer satisfaction. Some studies have verified that TQM practices have significantly positive impact on organizational performances. So to ensure obtaining these results, managers and leaders are playing a great role in guiding and supporting the performances of their employees. Thus, it is very important to point that the primary engine for total quality management is to influence individuals to work, and relies on the principle of administration not to be afraid of risk making and take advantage of   opportunities. Managers and leaders should be open and honest with their employees, and create channels of communication, dependable, and reward individuals and owners of constructive suggestions, and recognize their participation and assist them in case of failure

Keywords: Total Quality management (TQM), organizational performance, high quality products and services, customer satisfaction.