Research on the Reasons and Countermeasures of Telephone Sales Staff Demission Based on ERG Theory

Abstract

In the increasingly fierce competition in the modern society, human resources are the primary resources, the development of any industry and company depends on the contribution of people, but the fast-growing development of telephone sales industry has been plagued by high demission rate. On the basis of previous studies, this article combines the demission feedback dates of an Internet marketing company's telephone sales staff, trying to start from the ERG theory for further analysis on reasons of leaving and put forward corresponding countermeasures. Which aiming to help companies to retain talents and achieve the common development of employees and companies.

Keywords: demission; ERG theory; countermeasures

DOI: 10.7176/EJBM/11-18-22

Publication date:June 30^th 2019