Effects of Industrial Conflicts on Employees’ Performance in a Private Sector Organisation (A case of Ikeja Electricity Distribution Company Plc)

Abstract

The purpose of this study is to investigate effect of industrial conflict on employee’ performance in a private sector organisation, a case of Ikeja Electricity Distribution Company Plc (Previously a public corporation conceded to the public by the government under its deregulation and privatisation scheme). This study adopted a survey research design. A total of 100 hundred respondents were selected for the study using stratified sampling techniques. Questionnaire was used to collect primary data. Data collected were analysed using Excel, statistical methods and descriptive statistics. Correlation analysis was to measure the degree of relationship between the independent variable and the dependant variables. Frequencies, percentage mean scores were used in analysing the data with mean scores ranging on a Likert’s 5- scale (1 strongly disagree, 2 disagree, 3 neutral, 4 agree, 5 strongly. The findings revealed that poor management of conflict arising from and inter-organisation and intra-group relations and individual employees as well as ineffective conflict resolution procedures affect employees’ performance.  It was recommended that organisations should improve on their human resources practices and also put good strategic planning in place to be more proactive in handling conflicts. Furthermore, management should ensure that the company has effective policy framework that will address conflicts and create harmonious relationship with the Unions. This may to some extent minimize work place conflicts in the organization and increase employees' performance.

Keywords: Employee performance, Ikeja electricity distribution company, Industrial conflict, Private sector organisation

DOI: 10.7176/EJBM/11-24-13

Publication date: August 31^st 2019