The Influence of the Work Environment, Organizational Commitment and Organizational Citizenship Behavior on Employee Performance and Motivation as Intervening (Studies in the Matahari Department Store Tbk. Tunjungan Plaza in Surabaya, Indonesia)

Abstract

The purpose of this study is to analyze the influence of the Influence of the Work Environment, Organizational Commitment And Organizational Citizenship Behavior On employee Performance through Motivation as an intervening Matahari Department Store Tbk Tunjungan Plaza in Surabaya. The population of this research was conducted by using the sampling technique of the research is taken from the population by using the method the sample is saturated, meaning that all existing populations as a complement to the sample, so the sample used the same magnitude with the population of 125 employees. Path analysis and hypothesis test using t test. The results of this study show that work environment has positive and significant effect on employee performance; work environment influential positive and significantly to the motivation; organizational commitment and significant positive effect on employee motivation; organizational commitment and significant positive effect terhaadap employee performance; OCB positive and significant effect on employee performance. OCB have a positive and significant impact on employee motivation; motivation has positive and significant effect on employee performance; work environment influential positive and significant on employee performance through motivation; commitment otganisasi positive and significant effect on employee performance through motivation, and OCB positive and significant effect on employee performance through motivation.

Keywords: Work Environment, organizational commitment, OCB, motivation, performance

DOI: 10.7176/EJBM/11-35-08

Publication date: December 31^st 2019