Service Quality Dimensions, Students’ Satisfaction and the Link Between Them: A Study of Student Information System at Jiangsu Province’ Universities China

Abstract

The Chinese educational system's reputation is remarkable in the region. Graduates from universities in China have played a great role in the development of their countries. The increasing number of students is the most significant challenge facing the higher education sector in China. This study sought to examine the impact of students information system’s service quality on students satisfaction among universities in Jiangsu Province in China. Data for the study was obtained from 400 international students sampled across the region of Jiangsu province in China. Findings from this study shows that a rise of 0.485 in empathy will result in increased satisfaction of students in universities. Likewise,  an while 0.174 tangibles increase will result in an increase directly in satisfaction of student in universities. Moreover, the satisfaction of students in universities in China will be influenced by Reliability when a 0.165 reliability increase will result in increased directly to satisfaction of student within universities.

Keywords: Chinese education , service quality dimentions , student satisfaction .

DOI: 10.7176/EJBM/12-9-04

Publication date:March 31^st 2020