The Effect of Compensation, Training and Knowledge Transfer, and Creativity Culture on Employee Performance within the hotel industry in Lebanon

Abstract

Within the current stormy economic situation, organizations struggle to survive. They tend to achieve their organizational goals and develop their competencies to meet future demands. Enhancing employees’ performance is one way to secure the achievement of organizational goals and development. That been said, all organizations strive to boost the performance of their employees. Noting that, several strategies are applied. Among them, compensation, training and knowledge transfer, and creativity culture tend to increase employees performance. The aim of this study is to assess the effect of these variables on employees’ performance. Accordingly, secondary research has been done to come up with dimensions that evaluate the variables of the study. Furthermore, a quantitative approach was done via a questionnaire. Compensation was measured through monetary and non-monetary compensation; Training and knowledge transfer was measured through training provision, feedback, and self-efficacy; Creativity culture was measured through space of creativity, relationship with supervisor, and job structure. Finally, employees’ performance was measured through timeliness, quality, and quantity of work. The questionnaire was randomly distributed over a sample of 400 employees working within the hotel industry in Lebanon. Data was analyzed through SPSS, using correlation, and regression tests. The findings of the study approved the positive correlation between the dependent and independent variables. The results proved that compensation, training and knowledge transfer, and creativity culture positively influence employees’ performance. Thus managers should take these variables into account when aiming to boost their employees’ performance

Keywords: Compensation, monetary compensation, non-monetary compensation, training and knowledge transfer, training provision, feedback, self-efficacy, creativity culture, space of creativity, relationship with supervisor, job structure, and employee performance

DOI: 10.7176/EJBM/12-15-05

Publication date:May 31^st 2020