Communities’ Perception and Expectations of CSR: Implication for Corporate-Community Relations

Abstract

Corporate social responsibility (CSR) has over time been a subject of cumulative interest among academics and business practitioners. This paper contributes to the discourse on CSR in the context of the Nigerian oil industry with regard to corporate-community relations. It specifically constitutes an assessment of CSR initiatives by multinational corporations (MNC) operating in the Niger Delta region and their impact on the traditional livelihoods of local communities. This study examines community perceptions, expectations and seeks to interpret the relationship between the host communities and the MNCs. This paper adopts a qualitative methodological approach, it provides empirical data through the use of twenty-eight semi-structured interviews and three focus groups. This is significant given that most of the research conducted into CSR in this region have been limited to descriptive and extensive theoretical explanations. Findings from the research suggest that the relationship between the host communities and the MNCs is a very complex one. The host communities perceive the MNCs as being unfair, insensitive to the plights, neglecting their responsibilities towards them and not meeting their expectations. It therefore concludes that the negative impacts of oil extractive activities on the local communities have triggered conflict and constant dissatisfaction with the MNC. Their expectation is that of mutual positive benefit.

Keywords: Corporate Social Responsibility, Niger Delta, Multinational corporation, host communities

DOI: 10.7176/EJBM/12-18-03

Publication date:June 30th 2020