Electronic Governance and Employees’ Performance in the Ministry of Interior and Coordination of National Government in Kenya

Abstract

Electronic governance is a strategic intervention that government agencies implement streamline operations and improve service delivery. Although e-governance is linked to performance, the effect of e-governance on employees’ performance has not been exhausted empirically. Therefore, the objective of this study was to investigate the influence of e-governance on employees’ performance in the Immigration Department of the Ministry of Interior and Coordination of National Government in Kenya. The study adopted a descriptive survey research design which was cross sectional in nature. The target population for the study was 516 comprising employees of the immigration department from three selected locations in Nairobi City County, Kenya. A sample size of 103 respondents was selected using stratified proportionate random sampling. Data was analyzed using descriptive statistics and regressional analysis. The results revealed that e-governance practices have been adopted at a moderate level despite considerable influence on employees’ performance.  Further the findings showed that electronic governance as indicated by e-visa processing has a statistically significant influence on the employees’ performance. The study recommends that the immigration office should provide an effective online feedback system for e-visa processing that would provide real-time service delivery.

Keywords: Electronic governance, e-governance, employees’ performance, e-visa processing, immigration services

DOI: 10.7176/EJBM/13-8-12

Publication date: April 30^th 2021