Testing and Validating of An Integrated Operational Excellence and Performance Improvement Framework for Organizations in the Sudanese Aviation Industry

Abstract

The purpose of this study is to test and validate the conceptual operational excellence framework that will be adopted and implemented by organizations in the Sudanese aviation industry and to determine if it will result in improved organizational performance and competitive advantage, quantify the benefits therein, and in so doing, cater to as many concerns as possible as raised by business owners and managers. Many industries, especially the aviation industry, have experienced numerous booms and bust cycles, rarely reacting in a responsible way to either highs or lows. These conditions forced organizations to respond reactively to survive prevailing challenges and seek long-term success by achieving excellence in their operations. Assessing the reliability of any framework requires researchers to judge the soundness of the proposed framework about the appropriate assessment criteria. This assessment criteria should be able to evaluate the effectiveness and success of the use of the methodology.  In this study, the proposed operational excellence framework will be judged based on three criteria: 1) Feasibility and Suitability, 2) Usability, 3) Utility. Three case companies were selected to assess the validity of the proposed operational excellence framework. The results and feedback provided by the case participants are analyzed to assess and evaluate the proposed operational excellence framework.

Keywords: Operational Excellence; Critical Success Factors (CSFs; aviation industry; Feasibility and Suitability; Usability; Utility.

DOI: 10.7176/EJBM/13-15-05

Publication date:August 31^st 2021