Inter-Functional Coordination and Firm Performance of Small and Medium Enterprises (SMEs) in Yobe State, Nigeria

Abstract

The study investigated the effect of inter-functional coordination on firm performance of SMEs in Yobe State, Nigeria. The study adopted cross-sectional survey design. The target population was 363 participants who were either SMEs owners or managers. The sample size was 190 respondents. The main research instrument was questionnaire. Data was analyzed using linear regression analysis.The study revealed that inter-functional coordination significantly affects firm performance (Adjusted R²=0.319, p=0.000). The study concluded that inter-functional coordination has an influence on firm performance. The study recommended that SMEs owners and managers should invent ways of ensuring that departments work jointly by sharing knowledge and information broadly with all departments and employees and by acting in a coordinated and customer focused manner. This would lead to serving customers to their utmost satisfaction across different departments.

Keywords: Inter-functional coordination, firm performance, SMEs, Yobe State, Nigeria.

DOI: 10.7176/EJBM/13-16-02

Publication date:August 31^st 2021