Influence of Mobile Wallet Adoption on Performance of Tea Farmer’s Payment Systems by Cooperatives Kenya

Abstract

Technology and time have significantly changed. Mobile phones have since changed the world telecommunication industry. Many innovations have led to remarkable economic gains in the last two decades. The incredible gains achieved over the last decade in mobile phone access have led to unexpected innovations. Mobile banking is a crucial factor in ensuring customer satisfaction, reducing operating costs, and a path for banking services penetration to the general public. The increased adoption of mobile banking has led to a new distribution channel for retail banking. The adoption of Internet banking has changed the dimensions of competition by introducing alternative delivery channels, including automated teller machines, mobile phone banking, and personal computer banking. The study's main objective was to determine the influence of mobile Wallet adoption on performance of tea farmer’s payment systems by co-operatives Kenya.

Keywords: Mobile Wallet, FinTech, Mobile Money Technology

DOI: 10.7176/EJBM/15-8-07

Publication date: April 30^th 2023