Exploring Factors that Effect on M-Government Adoption Amongst Users: Evidence From Kuwait

Abstract

Technological development has significantly influenced the application of mobile technologies, and currently, government agencies are intensely focusing on encouraging citizens to adopt and use mobile government, or M-government, services. However, it is quite clear that in order to motivate citizens, it is important for the government to increase their engagement by enhancing the efficiency of government services. Several governments, including the government of Kuwait, have already begun to move towards developing and implementing mobile government projects, with the primary aim of increasing interaction with citizens to improve service quality and delivery processes. This research has critically developed and analysed existing technology acceptance theories and models to establish an evaluation framework. Furthermore, this paper introduces an effective conceptual model for the citizens of Kuwait to adopt M-government services, promoting national growth. In order to collect data for this research, Kuwaiti citizens were targeted, and a survey was conducted using questionnaires. Moreover, the proposed framework has been empirically tested through structural equation modelling, with data collected directly from the structured questionnaire. The findings primarily address perceived usefulness, awareness, compatibility, face-to-face interaction, and social influence in a significant manner. This research contributes to predicting the main intention behind using M-government services.

Keywords: Mobile Government, Kuwait, Adoption, UTAUT

DOI: 10.7176/EJBM/15-10-05

Publication date:May 31^st 2023