A Study of Job Burnout, Job Satisfaction, and Intention to Leave Their Present Job Among Healthcare Workers Using Structural Equation Modelling

Abstract

Maintaining and improving the quality of nursing care is a critical issue in the healthcare system, and the shortage of healthcare workers is a significant challenge faced by many countries worldwide. The shortage of healthcare workers can have a severe impact on the healthcare system, leading to decreased quality of care, increased patient wait times, and lower patient satisfaction. It can also lead to higher rates of burnout and stress, low job satisfaction, and intention to leave their job among healthcare workers who are overworked and have limited resources.The current study aims to explore the correlations between job burnout, job satisfaction, and intention to leave. The survey employed random sampling to gather data from employees of a private hospital in Ulaanbaatar. A total of 217 employees participated in the study, and for verification and testing the proposed hypothesis in the study, we conducted various statistical analyses inclusive of factor analysis, reliability analysis, correlation analysis, and structural equation models (SEMs).The study's findings revealed a significant negative effect of job burnout on healthcare workers' job satisfaction, as well as a positive effect on their intention to leave their current position. Furthermore, the study findings indicate that there is a negative relationship between job satisfaction and employee's intention to leave their jobs. In other words, a decrease in job satisfaction correlates with an increase in the likelihood of employees seeking alternative employment opportunities. Additionally, the results revealed that job satisfaction plays a mediating role in the connection between job burnout and the intention to leave.Our study highlights the negative impact of job burnout on job satisfaction and its positive impact on the intention to leave. Additionally, it emphasizes the important mediating role of job satisfaction in this relationship.  These findings provide empirical evidence for the importance of addressing job burnout and promoting job satisfaction to reduce the intention to leave among employees in clinics.

Keywords: Job burnout, job satisfaction, intention to leave, healthcare workers

DOI: 10.7176/EJBM/15-11-01

Publication date:June 30^th 2023