Effect Of Employee Compensation on Service Delivery at Trans-Nzoia County Government-Kenya

Abstract

The objective of this study was to evaluate the effect of employees’ compensation on service delivery at Trans-Nzoia County Government-Kenya. To analyze the influence of employees’ compensation on service delivery at Trans-Nzoia County Government-Kenya, a descriptive study methodology was employed. The overall number of responders was 3,400, with 400 in upper management, 1,200 in middle management, and 1800 in lower management. The research sample consisted of 40 top management workers, 120 middle management staff, and 180 lower management staff. According to the study findings, every unit increase in employee salary resulted in a proportional increase in service delivery, as evidenced by the coefficient of 0.01819. The influence of employee remuneration on service delivery was statistically significant (P-values < 0.000), implying that employee compensation was a crucial factor influencing service delivery according to the regression model. The R-squared value of 0.7549 indicated that variations in employee remuneration accounted for about 75.49% of the variance in service performance. The study contributes to the need for real improvements in service delivery systems in county governments, as well as the critical role that employee remuneration plays in driving performance and improving results for the community as a whole. This finding further not only broadens our understanding of the policy landscape but also emphasizes the need to align compensation methods with organizational goals and performance results in order to improve service delivery and overall public administration effectiveness.

Keywords: Employee Compensation, Service Delivery, Expectancy Theory, Management Staff.

DOI: 10.7176/EJBM/16-9-11

Publication date: November 30th 2024